Return, Exchange & Shipping Policy

At Scents Enclave, we want your shopping experience to be smooth from checkout to delivery. Please review the details below regarding shipping, receiving your parcel, and our refund, return, and exchange policy.

Shipping and Delivery

Shipping and delivery information, such as delivery times and fees, will be provided during order confirmation. Once your package is delivered, you will be notified through a WhatsApp message or a confirmation email.

Note: When you receive your order, we kindly request that you create an unboxing video. This video can serve as evidence in case any issues arise with the package. Please be aware that we cannot accept any refund, return, or exchange claims without a corresponding unboxing video.

How to Receive Your Parcel

At Scents Enclave, we take extra care to seal all our packages securely at our warehouse before sending them to you. To ensure a smooth and enjoyable shopping experience, we kindly ask you to follow these steps:

  • When you receive your package, please inspect the external condition of the box for any signs of damage or tampering during transit. Please do not accept the package if it appears significantly damaged.
  • Create an unboxing video when you open your order. This video can serve as evidence in case any issues arise with the package — refund, return, and exchange claims cannot be accepted without a corresponding unboxing video.
  • If you find that a product is damaged or missing when you open the parcel, please contact our customer support on WhatsApp at +92-302-0411121 within 24 hours of receiving the shipment to register your complaint.

Money-Back Guarantee, Refund, Exchange and Return Policy

Scents Enclave stands behind the quality of every fragrance we sell. We offer a 7-day money-back guarantee on products purchased from our website, valid within 7 days of delivery, if:

  • The refund/exchange request is submitted within the specified time limit.
  • The item is faulty, damaged, or defective at the time of delivery.
  • The received product differs from the original order.
  • Anything is missing from the package (item, original packaging, etc.).

If your claim is approved under the conditions above, you may choose between:

  1. A full refund to your original payment method — for Cash on Delivery (COD) orders, refunds are issued via bank transfer, JazzCash, or Easypaisa, or
  2. A replacement/exchange of equal value as listed on the invoice.

Please email pictures of the defective item to scentsenclave@gmail.com or WhatsApp us at +92-302-0411121 to raise a claim.

Our team will review each claim on an individual basis and make every effort to be fair to both parties. Once we receive the returned item (if applicable), we will review it based on your claim and process your refund or replacement within 7–10 business days.

Please note:

  • Return shipping and handling costs for approved money-back guarantee claims are covered by Scents Enclave — you will not be charged shipping fees for a valid refund, return, or exchange claim.
  • Discounted or sale items are included under the money-back guarantee — no items are excluded.
  • The 7-day money-back guarantee covers defects, damage, order errors, missing items, and change-of-mind returns — Scents Enclave stands behind every purchase, no exceptions.

How Can I Make a Refund or Return Claim?

To initiate a refund, return, or exchange under our money-back guarantee:

  1. Contact us within the guarantee window via WhatsApp (+92-302-0411121) or email (scentsenclave@gmail.com), including your order number, unboxing video, and photos of the issue.
  2. Our team will review your claim and confirm approval within 1–2 business days.
  3. Once approved, we will guide you through the return shipping process (if applicable) or process your refund/replacement directly.

Order Cancellation

Scents Enclave offers a money-back guarantee as outlined above. We reserve the right to cancel orders for any reason. Common reasons may include: the item is out of stock, a pricing error, or a declined payment. In these cases, a full refund will be issued automatically. We do not save credit card details, and we do not share customer details with any third parties.

You can cancel your order by informing us on WhatsApp at +92-302-0411121 or by emailing us at scentsenclave@gmail.com. Your order can only be cancelled — and refunded in full — if it has not yet been shipped or dispatched.

Product Disclaimer

We do our best to show accurate product images and descriptions on the Scents Enclave website. However, please understand that there might be slight differences between the images on the website and the actual product.

Please keep in mind that the colors in the pictures may appear slightly different from the actual item due to factors like lighting during photography and your device's display settings. All product information on the Scents Enclave website is provided with care, and we strive for accuracy. We kindly request customers to read the product description carefully before placing an order.

If you have any questions about this policy, feel free to contact us on WhatsApp at +92-302-0411121 or email us at scentsenclave@gmail.com. You can also check our FAQ page for quick answers.